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WE ARE HERE TO HELP!
We believe in friendly customer service and want to answer any questions you may have. Click on a topic below that relates to your inquiry:

General Questions:

Search Help:

Membership Cards:

Logging-in and Editing the Profile:

Technical and Web Site Questions:

 General Questions Customer Support • Back to top >>

What does my membership include?
  • Global Access Rewards  "Lifestyles" Membership Card
  • Cardholder benefits guide.
  • Unlimited access to the members-only online svings directory at www.rewardsaccess.ca.
  • Periodic e-mails listing new businesses and savings near you.
  • Opportunity to "Win" Monthly and Year-end "Grand Prize".

How does the program work?

  • In most cases, you simply present your Global Access Rewards members’ card to enjoy the savings. In some cases, you will find printer-friendly savings certificate that you can present with your card to obtain discounts.

Why will businesses give me discounts?

  • Participating retailers welcome Rewards Access members to build their profits. Because Global Access Rewards is provided via the Internet exclusively to members, employee groups and association members, businesses save all the cost of advertising, direct mail and postage. They pass those savings directly to Global Access Rewards members.

What if I have questions?

  • If you ever encounter difficulties using your Global Access Rewards membership, or simply have questions, please speak with a Member Services Representative.  Contact Customer Support >>

How do I enroll?

  • If your employer has a group plan, you may enroll in Global Access Rewards "Lifestyles" savings program at the preferred group plan rate by calling toll-free, ordering online, or by mail. If your employer does not currently participate, click here to refer an employer, and we will contact your employer for you.  Refer a company >>

  • If your association has a group plan, you may enroll in Global Access Rewards" Lifestyles" savings program at the preferred association group plan rate by calling toll-free, ordering online, or by mail.  

  • If your employer or association does not participate, refer them to us and we will contact them to discuss our benefits program. Until then, contact us to join Global Access Rewards "Lifestyles" savings program individually or purchase your membership today online!  Join today >>

What if I join and later decide to quit?

  • If you wish to cancel your membership within 30 days of purchase, simply return your membership card and card directory with a note explaining that you no longer wish to be a member. If you purchased the membership by credit card, your credit card account will be credited the purchase amount within 30 days. If you purchased the membership by check or money order, you will receive a refund check by mail within 30 days of our receipt of the membership materials.  View mailing address >>

How can I get help solving a problem with a retailer?

  • Should you ever encounter a problem with a participating retailer, please contact us by e- mail or phone. With thousands of retailers across Canada, we are constantly adding new merchants in person, via mail and by phone. Many retailers experience high employee turnover and are constantly training their employees. If you encounter an employee that is not aware of the Global Access Rewards program or that fails to honor the discount, we want to hear from you as soon as possible. In most cases, we can educate the new employee and resolve the problem before another member encounters the same problem. If you contact us by e-mail, we will reply and let you know what resolution was reached.

How do I know when new local businesses or special offers are added near me?

  • When you register your Global Access Rewards membership card, you will enter your Postal code. Thereafter, you will receive a periodic e-mail listing all the hot deals near your home. You may change the Postal code in your personal profile to have the e-mail bulletins feature another area. The hottest deals are posted daily and offered while supplies last. We recommand that you check the site daily.

Can I recommend other businesses to join the Global Access Rewards Discount program?

  • Yes, please do! Just fill out the  Recommend a Retailer form and we will contact them concerning our "Lifestyles" savings program.

Can I purchase additional memberships?

  • Enroll your spouse or another family member living at your same address to extend your discount benefits. Through this additional membership, you can double your savings for just under $3 per month per additional member. A second Global Access Rewards membership is ideal for working parents, business travel and even helping kids save money on everyday items including lunch.
  • Can I enroll my college student while they are at school? Yes. If you have dependant children who are away at college, you may purchase an additional membership for them.
  • Can I enroll a friend whose employer is not participating? No. However, your friend can purchase a single Global Access Rewards membership for himself and up to 10 additional membership who are not employees of affiliated companies. If you wish, we can contact your friends company and invite them to participate in our benefits program.  Refer a company >>

How long has Global Access Rewards been in business?

  • Global Access Rewards was founded in 1994 and has been providing discount plans to premier organizations since then. Why not read up on who we are and what we do?  Our company >>

How can I enter your sweepstakes promotion and what if I win?

  • You may enter the contest on-line or by mail whichever you prefer. Prize winners will be notified by telephone, in writing or by email within 10 business days. For more information, why not visit sweepstake rules.  Sweepstake rules >>

 

 Search Help Customer Support • Back to top >> 

How do I search for discounts?
There are two ways to search for discounts:
  • All Categories is the fastest way to view all the savings made available to you. Once the map of Canada is displayed, “Click” on the Province you wish to display all participating merchants within that Province. Conveniently located at the top of most category pages is the opportunity to refine your search by City or simply enter your Postal Code to locate savings nearest you.
  • Search by Category: Select your desired Category from the Left Side Menu Bar. Once the map of Canada is displayed, “Click” on the Province you wish to display all of the participating merchants. Conveniently located at the top of most category pages is the opportunity to refine your search by City or simply enter your Postal Code to locate savings nearest you.

    Logged in members can click a merchant's name to view savings redemption instructions, print online savings certificates (if required), and find information about the business. Also, once you are logged in, you may click the “Local Values” icon next to your name to locate savings nearest you.

How do I find all businesses in a specific category (dining, golf, etc.) and location?

Choose a "Category" from the side menu and select your desired Province. This will display all of the participating merchants within that Category. Conveniently located at the top of most category pages is the opportunity to refine your search by City or simply enter your Postal Code to locate savings nearest you

 Membership Cards Customer Support • Back to top >> 

How do I activate my card?

To activate your card, “Click” the Register Card icon from the menu bar and enter the card number located on the front of the card. As this is the first time to the site, you will need to create a user profile.

Can I order extra Global Access cards for my family?

You may order additional Global Access cards for immediate family members living at your same address and for dependant children attending college. Simply contact a Member Services Representative to order extra cards.  Contact us to order >>

My card was lost or stolen. How can I replace it?

You may order a replacement card for $6.95 to cover materials, processing and postage by talking to a Member Services Representative.  Contact us to order >>

My card has expired. What now?

If you want the benefits of membership, you can purchase a new membership online by rejoining or you can renew your current membership by contacting us. Otherwise, you will not be permitted to view any members-only information or receive discounts using your expired membership card.  Contact us to renew >>

 Member Login and Profile Help   Customer Support • Back to top >> 

How do I log in?

Simply “Click” the Login icon from the menu bar and enter your Card Number and Password. Should you encounter a problem, please do not hesitate to contact us   Contact us >>

How do I log out?

Simply “Click” the Logout icon and from there, close the browser window when you are finished. As a security feature you will be logged out automatically if your computer is idle (or not used) for more than 20 minutes. If you use or are using a public computer, always close the browser when you are finished.

Can I update my e-mail and mailing address? How?

Yes and please do so often! After logging in, click the Profile icon located on the header bar and your profile will appear. Keeping your e-mail and mailing address updated is very important because all local searches and listing of discounts in e-mail updates are based upon your Postal Code. All member services, such as notifications, forgotten password retrievals and assistance are provided via e-mail as well.

I forgot my password! What should I do?

No problem! We can send it to the email address in your profile. Please contact us if your have recently changed your email address and know that the address you use now does not match the address in your member profile.  Retrieve password >>

 Technical and Web Site Problems Customer Support • Back to top >> 

What Web browsers and computers work with Global Access Rewards?

Global Access Rewards is best viewed using the latest version of Microsoft Internet Explorer or Mozilla Firefox which can be downloaded and installed for free. Global Access Rewards is designed to operate on Internet capable PC and MAC computers. 

Download Internet Explorer >>

Download Firefox >>

Browser Settings

Recommented Features - Our site works best when cookies and JavaScript are enabled. When your browser was installed, these features were most likely enabled for you. Some software programs, such as pop-up blockers, can change these settings without your knowledge. If you experience problems with our site, please verify that Cookies and JavaScript are enabled (see below).

Enabling Cookies / JavaScript

Each Web browser software has a unique way to modify these settings. Instructions for Microsoft Internet Explorer and Firefox are included below. Instructions for other Web browsers most likely can be found under "Help" in the programs menu bar.

Microsoft Internet Explorer
To enable JavaScript:
  1. In the menu bar, go to "Tools > Internet Options"
  2. Click the "Security" tab
  3. Click the "Internet" Web zone (the World icon)
  4. Make sure the Security Level slider is on Medium or lower (if "Custom" is displayed, click the "Default Level" button)
Add us to your Trusted Sites! Click "Trusted Sites" (the green checkmark icon). Click the "Sites" button then add our domain.

To enable cookies:
  1. In the menu bar, go to "Tools > Internet Options"
  2. Click the "Privacy" tab
  3. Make sure the slider under "Settings" is on Medium or lower

Firefox 

To enable JavaScript:
  1. In the menu bar, go to "Tools> Options"
  2. Click on"Web Features" from the left Category box 
  3. Check "JavaScript" (if unchecked) 
To enable cookies:
  1. In the menu bar, go to "Tools> Options"  
  2. Click on"Privacy" from the left Category box
  3. Expand "Cookies" and check "Allow sites to set cookies" (if unchecked)

How can I report problems or make suggestions about your website?

Just contact us and tell us! We appreciate users who inform us of problems so we can improve the site.  Contact us >>