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We believe in friendly customer service and want to answer any
questions you may have. Click on a topic below that relates to your inquiry:
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Global Access Rewards "Lifestyles"
Membership Card
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Cardholder benefits guide.
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Unlimited access to the members-only online svings directory at
www.rewardsaccess.ca.
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Periodic e-mails listing new businesses and savings near you.
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Opportunity to "Win" Monthly and Year-end "Grand Prize".
How does
the program work?
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In most cases, you simply present your Global Access
Rewards members’ card to enjoy the savings. In some cases, you will find
printer-friendly savings certificate that you can present with your card to
obtain discounts.
Why
will businesses give me discounts?
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Participating retailers welcome Rewards Access
members to build their profits. Because Global Access Rewards is provided via
the Internet exclusively to members, employee groups and association
members, businesses save all the cost of advertising, direct mail and postage.
They pass those savings directly to Global Access Rewards members.
What
if I have questions?
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If you ever encounter difficulties using your Global
Access Rewards membership, or simply have questions, please speak with a Member
Services Representative. Contact
Customer Support >>
How
do I enroll?
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If your employer has a group plan, you may enroll in
Global Access Rewards "Lifestyles"
savings program at the preferred group plan rate by calling toll-free, ordering
online, or by mail. If your employer does not currently participate, click here
to refer an employer, and we will contact your employer for you. Refer
a company >>
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If your association has a group plan, you may enroll in Global Access
Rewards" Lifestyles" savings
program at the preferred association group plan rate by calling toll-free,
ordering online, or by mail.
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If your employer or association does not participate,
refer them to us and we will contact them to discuss our benefits
program. Until then, contact us to join Global
Access Rewards "Lifestyles"
savings program individually or purchase your membership today
online! Join today >>
What
if I join and later decide to quit?
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If you wish to cancel your membership within 30 days of
purchase, simply return your membership card and card directory with a note
explaining that you no longer wish to be a member. If you purchased the
membership by credit card, your credit card account will be credited the
purchase amount within 30 days. If you purchased the membership by check or
money order, you will receive a refund check by mail within 30 days of our
receipt of the membership materials. View
mailing address >>
How
can I get help solving a problem with a retailer?
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Should you ever encounter a problem with a participating
retailer, please contact us by e- mail or phone. With thousands of retailers
across Canada, we are constantly adding new merchants in person, via mail
and by phone. Many retailers experience high employee turnover and are
constantly training their employees. If you encounter an employee that is not
aware of the Global Access Rewards program or that fails to honor the discount,
we want to hear from you as soon as possible. In most cases, we can educate the
new employee and resolve the problem before another member encounters the same
problem. If you contact us by e-mail, we will reply and let you know what
resolution was reached.
How
do I know when new local businesses or special offers are added near me?
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When you register your Global Access Rewards membership card,
you will enter your Postal code. Thereafter, you will receive a periodic e-mail
listing all the hot deals near your home. You may change the Postal code in
your personal profile to have the e-mail bulletins feature another area. The
hottest deals are posted daily and offered while supplies last. We recommand
that you check the site daily.
Can
I recommend other businesses to join the Global Access Rewards Discount
program?
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Yes, please do! Just fill out the
Recommend a Retailer form
and we will contact them concerning our "Lifestyles"
savings program.
Can
I purchase additional memberships?
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Enroll your spouse or another family member living at your
same address to extend your discount benefits. Through this additional
membership, you can double your savings for just under $3 per month per
additional member. A second Global Access Rewards membership is ideal for
working parents, business travel and even helping kids save money on everyday
items including lunch.
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Can I enroll my college student while they are at
school? Yes. If you have dependant children who are away at
college, you may purchase an additional membership for them.
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Can I enroll a friend whose employer is not
participating? No. However, your friend can purchase a single
Global Access Rewards membership for himself and up to 10 additional
membership who are not employees of affiliated companies. If you wish, we
can contact your friends company and invite them to participate in our benefits
program. Refer a
company >>
How
long has Global Access Rewards been in business?
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Global Access Rewards was founded in 1994 and has been
providing discount plans to premier organizations since then. Why not read
up on who we are and what we do? Our
company >>
How
can I enter your sweepstakes promotion and what if I win?
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You may enter the contest on-line or by mail whichever you prefer. Prize
winners will be notified by telephone, in writing or by email within 10
business days. For more information, why not visit sweepstake rules. Sweepstake
rules >>
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| Search
Help |
Customer
Support • Back
to top >> |
How do I search for discounts?
There are two ways to search for discounts:
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All Categories is the fastest way to view all the savings
made available to you. Once the map of Canada is displayed, “Click” on the
Province you wish to display all participating merchants within that Province.
Conveniently located at the top of most category pages is the opportunity to
refine your search by City or simply enter your Postal Code to locate savings
nearest you.
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Search by Category: Select your desired Category from the
Left Side Menu Bar. Once the map of Canada is displayed, “Click” on the
Province you wish to display all of the participating merchants. Conveniently
located at the top of most category pages is the opportunity to refine your
search by City or simply enter your Postal Code to locate savings nearest you.
Logged in members can click a merchant's name to view savings redemption
instructions, print online savings certificates (if required), and find
information about the business. Also, once you are logged in, you may click the
“Local Values” icon next to your name to locate savings nearest you.
How do I find all businesses in a specific category
(dining, golf, etc.) and location?
Choose a "Category" from the side menu and
select your desired Province. This will display all of the participating
merchants within that Category. Conveniently located at the top of most
category pages is the opportunity to refine your search by City or simply enter
your Postal Code to locate savings nearest you
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| Membership
Cards |
Customer
Support • Back
to top >> |
How do I activate
my card?
To activate your card, “Click” the Register Card icon from the menu bar and
enter the card number located on the front of the card. As this is the first
time to the site, you will need to create a user profile.
Can I
order extra Global Access cards for my family?
You may order additional Global Access cards for immediate family members living
at your same address and for dependant children attending college. Simply
contact a Member Services Representative to order extra cards. Contact
us to order >>
My card was lost
or stolen. How can I replace it?
You may order a replacement card for $6.95 to cover materials, processing and
postage by talking to a Member Services Representative. Contact
us to order >>
My card has
expired. What now?
If you want the benefits of membership, you can purchase a new membership online
by rejoining or you can renew your current membership by contacting us.
Otherwise, you will not be permitted to view any members-only
information or receive discounts using your expired membership
card. Contact us to renew
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| Member
Login and Profile Help |
Customer
Support • Back
to top >> |
How do I log
in?
Simply “Click” the Login icon from the menu bar and enter your Card Number and
Password. Should you encounter a problem, please do not hesitate to contact us
Contact us >>
How do I log
out?
Simply “Click” the Logout icon and from there, close the browser window when
you are finished. As a security feature you will be logged out automatically if
your computer is idle (or not used) for more than 20 minutes. If you use or are
using a public computer, always close the browser when you are finished.
Can I update my
e-mail and mailing address? How?
Yes and please do so often! After logging in, click the Profile icon located
on the header bar and your profile will appear. Keeping your e-mail and mailing
address updated is very important because all local searches and listing of
discounts in e-mail updates are based upon your Postal Code. All member
services, such as notifications, forgotten password retrievals and assistance
are provided via e-mail as well.
I
forgot my password! What should I do?
No problem! We can send it to the email address in your profile. Please
contact us if your have recently changed your email address and know
that the address you use now does not match the address in your member
profile. Retrieve password
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| Technical
and Web Site Problems |
Customer
Support • Back
to top >> |
What Web
browsers and computers work with Global Access Rewards?
Global Access Rewards is best viewed using the latest version of
Microsoft Internet Explorer or Mozilla
Firefox which can be downloaded and installed for free. Global Access
Rewards is designed to operate on Internet capable PC and MAC
computers.
Download Internet
Explorer >>
Download Firefox >>
Browser
Settings
Recommented Features - Our site works best when cookies and JavaScript are
enabled. When your browser was installed, these features were most likely
enabled for you. Some software programs, such as pop-up blockers, can change
these settings without your knowledge. If you experience problems with our
site, please verify that Cookies and JavaScript are enabled (see below).
Enabling Cookies / JavaScript
Each Web browser software has a unique way to modify these settings.
Instructions for Microsoft Internet Explorer and Firefox are included
below. Instructions for other Web browsers most likely can be found under
"Help" in the programs menu bar.
Microsoft Internet Explorer
To enable JavaScript:
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In the menu bar, go to "Tools > Internet Options"
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Click the "Security" tab
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Click the "Internet" Web zone (the World icon)
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Make sure the Security Level slider is on Medium or lower (if "Custom" is
displayed, click the "Default Level" button)
Add us to your Trusted Sites! Click "Trusted Sites" (the green checkmark icon).
Click the "Sites" button then add our domain.
To enable cookies:
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In the menu bar, go to "Tools > Internet Options"
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Click the "Privacy" tab
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Make sure the slider under "Settings" is on Medium or lower
Firefox
To enable JavaScript:
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In the menu bar, go to "Tools> Options"
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Click on"Web Features" from the left Category box
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Check "JavaScript" (if unchecked)
To enable cookies:
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In the menu bar, go to "Tools> Options"
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Click on"Privacy" from the left Category box
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Expand "Cookies" and check "Allow sites to set cookies" (if unchecked)
How can I report problems
or make suggestions about your website?
Just contact us and tell us! We appreciate users who inform us of problems so we
can improve the site. Contact us
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